'space'/arrow keys/swipe to navigate, 'esc' to zoom out, 's' for speaker notes
The Divide
People matter
Why me?
The challenge
Student of human behavior
You've got the hardware
We are systematic, logical thinkers
Debugging = collecting data, theorizing, testing
We've tuned our intuition for 'code smells'
Three C's of Communication
Clarity
Define terms
Summarize with paraphrasing
Agree on specific next steps
Send meeting notes
Exercise: Clarity
Any volunteers for some paraphrasing?
"There will be an overall envelope of resources for operating costs that will be subject to a downward trajectory over time representing efficiency. Within that envelope, there will be very broad freedom to tailor pay and conditions to the requirements of the marketplace"
(Source)
Confidence
Eye contact
Authority
Posture
Exercise: Posture
Let's try for better posture
Stand up!
Shoulders back/down and chest forward
Pelvis tilted a little back
Hold that for a bit
Caring
Facial expressions, tones of voice
Be less judgmental!
Don't preach; influence
The Platinum Rule
First, Seek Understanding
Pay attention!
Exercise: Pattern Recognition
Which code is higher quality? Why?
You already do this for people
Make it deliberate!
Build Mental Models
What kind of person are they?
What do they know? What don't they know?
What mindset might cause their current behavior?
What are they trying to achieve with X action? Generally?
What's the larger context?
Incentives
Deadlines
Manager's desires
Team
History
Exercise: Build a mental model
Why did Han Solo say "I know"?
Play this game with friends!
Movies, TV Shows, Books
Why did character X do Y?
Does that seem consistent with their character/world?
Any guesses about the writer? Their biases?
Your biases
Testing Mental Models
Verify your assumptions: what they know, their larger context
Dig into their thought processes: "How did you approach X?"
Get more detail: "Tell me more about X"
Explore their self-image: "Why did you do X?" (repeat)
Get at core motivations:
Ask for recent, specific stories instead of hypotheticals
How they use time and money - an expression of priorities
Clarity: ask for terms to be defined, paraphrase back
Exercise: Build and Test
First, find someone who uses a different Code Editor
Take 1 minute to Build a Mental Model
Each take 90 seconds for Testing
Now what?
Summary
Become a student of human behavior
First, seek understanding
Pay attention: tune intuition with lots of data
Build mental models: consider knowledge, context
Understand some of your own biases
Test mental models: validate assumptions, motivations
